Returns Policy
I gladly accept returns and exchanges as long as the items are unworn and in the same condition as they were sent in. (I do photograph my products before and during packaging)
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs unless there is a fault with the manufacturing. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds are processed on receipt of the items and will be refunded to the card or paypal account of origin.
Returns to be sent to:
Alexandra Villa
The Plain
Whiteshill
Gloucestershire
GL66AB
Questions about your order?
Please contact me if you have any problems with your order.
Postage
Delivery in 2-3 days of dispatch. I will be sending out your purchase with Hermes’ signed delivery.
Postage to the UK is included with all purchases.
Please request prices for worldwide delivery.